‘COVID INDIA SEVA’ twitter handle launched to provide real time solutions to COVID-19 related queries
The Covid India Seva handle will answer the public queries on a large scale in real-time relating to Covid-19 pandemic. Experts will share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens,” the minister said in a tweet.
The Covid India Seva works off a dashboard at the back end that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution.
Union Minister Harsh Vardhan in a tweet said that through this platform trained experts will be able to share authoritative public health information swiftly at scale, helping to build a direct channel for communication with citizens.
Commenting on the launch of the social handle he said that Twitter has proved to be an essential service for both the government and citizens to interact and exchange information, especially in times of need.
The responses by the experts will be available for everyone and users will not be required to share any personal details or health records on this account.